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DAMAGES & RETURN:
To file claims for damages & returns, Please email us at firstname.lastname@example.org. Please provide us with your order number in the subject line with the following information in the body:
- Company Name
- Style Number
- Size(s) & Color
- Total Quantity
- Reason for Return / store credit
- Photos of defective item(s)(If defective)
EXCHANGES & REFUNDS:
- All sales are not subject to a refund. In some cases, only merchandise exchange or store credit may be issued.
- If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be canceled.
- All returns will not have a restocking fee for 3 days if the returned merchandise is returned unopened with the manufacturers' seal.
- If the package is returned in opened condition, there is a minimum 20% restocking fee.
- 25% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.
- It is the customer's responsibility to arrange transport of products to our facility for exchange.
- No store credit issued after 7 days.(Absolutely no returns on special orders)
- Claims for any damage must be made within 3 business days upon receipt of merchandise and all items returned for credit must be in the original packaging with all items included.
- Price on invoices does not include shipping and handling fees.
- Shipping and handling are non-refundable (including but not limited to all refused and undeliverable packages.)